Warranty Policy
At Gratitudewing, we stand behind the quality of our products. We offer the following warranty to provide you with peace of mind when purchasing our power tools:
Limited Warranty Coverage
1. All of Gratitudewing's products are backed by a hassle-free 30-day return and refund policy, and all products are backed by a 12-month warranty.
2. This warranty applies only to the original purchaser and is non-transferable.
What's Covered
Our warranty covers:
- Defects in materials and workmanship under normal use and maintenance
- Repairs and replacement of defective parts
- Labor costs associated with the repair of the product
What's Not Covered
The warranty does not cover:
- Normal wear and tear
- Misuse, abuse, or negligence
- Improper maintenance or alteration
- Accessories or consumable parts (e.g., drill bits, sandpaper, batteries)
- Damage caused by use of non-Gratitudewing parts
- Products used for commercial, rental, or industrial purposes
How to Claim Warranty
To claim warranty service:
1. Contact our customer service team within the warranty period.
2. Provide proof of purchase (order number or receipt).
3. Describe the defect or issue with the product.
4. We may request photos or videos of the defect for assessment.
5. If approved, we will provide instructions for returning the product.
6. Return the Product: If applicable, you may be required to return the defective product in its original packaging. Shipping for returning the product is the customer's responsibility unless stated otherwise.
Warranty Service
Upon receipt of the defective product, we will:
Inspection: Once received, we will inspect the product to determine if it is covered under warranty.
Resolution: If the warranty claim is approved, we will repair or replace the product at no additional cost.
Limitation of Liability
Our liability is limited to the repair or replacement of the defective product. We are not responsible for any indirect, incidental, or consequential damages.
Consumer Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For any questions or to initiate a warranty claim, please contact our customer service team at service@gratitudewing.com.
Thank you for choosing Gratitudewing for your power tool needs!
Limited Warranty Coverage
1. All of Gratitudewing's products are backed by a hassle-free 30-day return and refund policy, and all products are backed by a 12-month warranty.
2. This warranty applies only to the original purchaser and is non-transferable.
What's Covered
Our warranty covers:
- Defects in materials and workmanship under normal use and maintenance
- Repairs and replacement of defective parts
- Labor costs associated with the repair of the product
What's Not Covered
The warranty does not cover:
- Normal wear and tear
- Misuse, abuse, or negligence
- Improper maintenance or alteration
- Accessories or consumable parts (e.g., drill bits, sandpaper, batteries)
- Damage caused by use of non-Gratitudewing parts
- Products used for commercial, rental, or industrial purposes
How to Claim Warranty
To claim warranty service:
1. Contact our customer service team within the warranty period.
2. Provide proof of purchase (order number or receipt).
3. Describe the defect or issue with the product.
4. We may request photos or videos of the defect for assessment.
5. If approved, we will provide instructions for returning the product.
6. Return the Product: If applicable, you may be required to return the defective product in its original packaging. Shipping for returning the product is the customer's responsibility unless stated otherwise.
Warranty Service
Upon receipt of the defective product, we will:
Inspection: Once received, we will inspect the product to determine if it is covered under warranty.
Resolution: If the warranty claim is approved, we will repair or replace the product at no additional cost.
Limitation of Liability
Our liability is limited to the repair or replacement of the defective product. We are not responsible for any indirect, incidental, or consequential damages.
Consumer Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
For any questions or to initiate a warranty claim, please contact our customer service team at service@gratitudewing.com.
Thank you for choosing Gratitudewing for your power tool needs!