FAQs
General Questions
1. Q: What types of power tools do you offer?
A: We offer a wide range of power tools including cordless drills, electric screwdrivers, rotary tool sets, mini angle grinders, polishers, glue guns, sandblasters, and paint sprayers.
2. Q: Are your power tools suitable for both DIY enthusiasts and professionals?
A: Yes, our tools are designed to meet the needs of both DIY enthusiasts and professional users.
3. Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Product-Specific Questions
4. Q: Are your cordless drills compatible with other brands' batteries?
A: Our cordless drills are designed to work best with our own brand of batteries. Using other brands may void the warranty.
5. Q: What's the difference between a rotary tool set and an angle grinder?
A: Rotary tool sets are versatile and suitable for detailed work like engraving or small cutting tasks. Angle grinders are more powerful and designed for heavy-duty cutting, grinding, and polishing of metal and masonry.
6. Q: Can your paint sprayers be used with all types of paint?
A: Most of our paint sprayers are suitable for a wide range of paints. However, always check the product specifications for compatibility with specific paint types.
Ordering and Shipping
7. Q: How long does shipping usually take?
A: Standard shipping typically takes 3-5 business days.
8. Q: What if I receive a damaged product?
A: Please contact our customer service immediately with photos of the damage. We'll arrange a replacement or refund.
9. Q: How do I change my shipping address or cancel my order?
A: To change your shipping address or cancel your order, please contact info@enthusiastictrade.com within 24 hours of placing your order. Please note that for orders placed after 24 hours, we will notify the warehouse of the shipment and will not be able to change your address or cancel your order. Please confirm your address and information before placing your order.
Warranty and Returns
10. Q: What is your warranty policy?
A: We offer a one-year limited warranty on all our power tools. Please refer to our Warranty Policy page for full details.
11. Q: Can I return a tool if I'm not satisfied?
A: Yes, we offer a 30-day return policy for unused items in their original packaging.
Usage and Maintenance
12. Q: How often should I charge the batteries of cordless tools?
A: It's best to charge batteries when they're nearly depleted and to avoid leaving them on the charger for extended periods.
Safety
13. Q: What safety gear do you recommend when using power tools?
A: We always recommend using appropriate personal protective equipment (PPE) such as safety glasses, ear protection, and work gloves when operating power tools.
14. Q: Are your tools childproof?
A: While we incorporate safety features, power tools are not toys. Always keep them out of reach of children and follow all safety guidelines in the user manual.
If you have any other questions, please don't hesitate to contact our customer service team at service@gratitudewing.com. We're here to help!
1. Q: What types of power tools do you offer?
A: We offer a wide range of power tools including cordless drills, electric screwdrivers, rotary tool sets, mini angle grinders, polishers, glue guns, sandblasters, and paint sprayers.
2. Q: Are your power tools suitable for both DIY enthusiasts and professionals?
A: Yes, our tools are designed to meet the needs of both DIY enthusiasts and professional users.
3. Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Product-Specific Questions
4. Q: Are your cordless drills compatible with other brands' batteries?
A: Our cordless drills are designed to work best with our own brand of batteries. Using other brands may void the warranty.
5. Q: What's the difference between a rotary tool set and an angle grinder?
A: Rotary tool sets are versatile and suitable for detailed work like engraving or small cutting tasks. Angle grinders are more powerful and designed for heavy-duty cutting, grinding, and polishing of metal and masonry.
6. Q: Can your paint sprayers be used with all types of paint?
A: Most of our paint sprayers are suitable for a wide range of paints. However, always check the product specifications for compatibility with specific paint types.
Ordering and Shipping
7. Q: How long does shipping usually take?
A: Standard shipping typically takes 3-5 business days.
8. Q: What if I receive a damaged product?
A: Please contact our customer service immediately with photos of the damage. We'll arrange a replacement or refund.
9. Q: How do I change my shipping address or cancel my order?
A: To change your shipping address or cancel your order, please contact info@enthusiastictrade.com within 24 hours of placing your order. Please note that for orders placed after 24 hours, we will notify the warehouse of the shipment and will not be able to change your address or cancel your order. Please confirm your address and information before placing your order.
Warranty and Returns
10. Q: What is your warranty policy?
A: We offer a one-year limited warranty on all our power tools. Please refer to our Warranty Policy page for full details.
11. Q: Can I return a tool if I'm not satisfied?
A: Yes, we offer a 30-day return policy for unused items in their original packaging.
Usage and Maintenance
12. Q: How often should I charge the batteries of cordless tools?
A: It's best to charge batteries when they're nearly depleted and to avoid leaving them on the charger for extended periods.
Safety
13. Q: What safety gear do you recommend when using power tools?
A: We always recommend using appropriate personal protective equipment (PPE) such as safety glasses, ear protection, and work gloves when operating power tools.
14. Q: Are your tools childproof?
A: While we incorporate safety features, power tools are not toys. Always keep them out of reach of children and follow all safety guidelines in the user manual.
If you have any other questions, please don't hesitate to contact our customer service team at service@gratitudewing.com. We're here to help!